Microsoft CRM (Contact Relationship Management) Software

Customer relationships
are the backbone of your
business - but the tools
to effectively manage
these relationships have,
until now, been geared
toward large companies
with the resources to
support prolonged
implementation processes
and high costs for training,
customization, and
maintenance. Microsoft
Customer Relationship
Management (CRM) offers power CRM functionality from the start - and makes it easy for you to customize, integrate, and maintain your solution efficiently and affordably.

Microsoft CRM Fact Sheet (pdf)

Increase sales success, deliver superior customer service, and make informed agile business decisions with Microsoft CRM. Accessible from Microsoft Outlook and the Web, Microsoft CRM is easy to use, customize, and maintain, integrates with other business systems, and scales to grow along with your business.

Increase sales success
Shorten the sales cycle and close rates with leads and opportunity management, automated sales processes, quote creation, and order management.

Ensure efficient, consistent customer service
A shared knowledgebase and automated routing and queuing make it easy to serve customers efficiently.

Make informed, agile decisions
Comprehensive reports let you forecast sales, measure business activity and performance, evaluate sales and service sucess, and identify trends, problems, and opprtunities.

Work from Outlook or the Web
Access full sales functionality online or offline through Microsoft Outlook, or work online from any location using a Web browser.

Share information
Tightly integrated Sales and Customer Service modules let employees view, update and share information across teams and departments.

Use easily
Designed for ease of use, Microsoft CRM ensures that your sales team will get started fast, with little training.

Customize and scale easily
Configure user interfaces and workflow processes, customize the solution to fit your business, and scale the installation to meet changing needs.

Integrate powerfully
Integrate with Microsoft Office, Microsoft Business Solutions ERM applications and other business systems.

View Online Demos on Microsoft CRM Modules

Network Communications

Cisco CRS-1 Overview
The Cisco CRS-1 Carrier Routing System is the industry's first
carrier router offering continuous system operation, unprecedented
service flexibility, and system longevity. The Cisco CRS-1 is
powered by Cisco IOS XR Software, a unique self-healing and
self-defending operating system designed for always-on
operation while scaling system capacity up to 92 Tbps. The
innovative system architecture combines the Cisco Silicon
Packet Processor, the first programmable 40-Gbps ASIC, with
the Cisco Service Separation Architecture for unprecedented
service flexibility and speed to service. The Cisco CRS-1 marks
a new era in carrier IP communications by powering the foundation
for network and service convergence today while protecting investments for decades to come.

The Cisco CRS-1 includes two major elements, Line-Card Shelves and Fabric Shelves, combinations of which allow the Cisco CRS-1 to scale from sixteen 40-Gbps slots to as many 1152 40-Gbps slots in 72 Line-Card shelves interconnected using eight Fabric Shelves, all operating as a single system.

 

Server Software

Websense® Enterprise Product Overview:
Websense Enterprise is a comprehensive
Internet filter for combatting the threats arising
from employee use of the Internet, network
and PC desktop applications. Built on an
enterprise-class Internet filtering platform,
Websense® is the preferred Web filter for
the Fortune 500, enabling companies to
improve productivity and security, conserve
information technology resources and mitigate
legal liability.

Websense Enterprise allows you to:

› Manage employee Internet access
› Block peer-to-peer (P2P) file sharing
› Manage instant messaging
› Manage the use of streaming media and other high bandwidth applications
› Prevent spyware and malicious mobile code
› Prevent employee hacking
› Websense offers the only solution that uniquely filters at multiple points on the network, gateway and desktop to provide complete protection against emerging threats.
› WebsenseEnterprise allows organizations to easily assess risk areas, identify problem users, manage user and group privileges and enforce corporate policies for appropriate use of the Internet and other computing resources.


Windows Server 2003 Product Overview:
The Windows Server 2003 family takes the best of Windows 2000
Server technology and makes it easier to deploy, manage, and use.
The result: a highly productive infrastructure that helps make your
network a strategic asset for your organization.

Improvements to Windows 2000:
Windows Server 2003 includes all the functionality customers need
today from a Windows server operating system to do more with less,
such as security, reliability, availability, and scalability. In addition,
Microsoft has improved and extended the Windows server operating
systems to incorporate the benefits of Microsoft® .NET for connecting
information, people, systems, and devices.

Server Roles
Windows Server 2003 is a multipurpose operating system capable of handling a diverse set of server roles, depending on your needs, in either a centralized or distributed fashion. Some of these server roles include:

-File and print server.
-Web server and Web application services.
-Mail server.
-Terminal server.
-Remote access and virtual private network (VPN) server.
-Directory services, Domain Name System (DNS), Dynamic Host Configuration Protocol (DHCP) server, and Windows Internet Naming Service (WINS).
-Streaming media server.